Question 1

How do I book a ride?

Accepted Answer

Enter your pickup and drop-off locations on our booking page. You see your confirmed price immediately. Choose your vehicle, confirm, and you are done. No account required for your first booking.

Question 2

Can I cancel a booking?

Accepted Answer

Yes. Cancel free of charge up to 24 hours before your scheduled pickup. Cancellations within 24 hours may incur a fee depending on the service type.

Question 3

Can I book for someone else?

Accepted Answer

Absolutely. During booking, enter the passenger name and phone number. The passenger receives all ride details and driver contact information directly.

Question 4

How far in advance should I book?

Accepted Answer

We recommend booking at least 24 hours in advance to guarantee availability. For airport transfers and corporate events, 48 hours is ideal. Same-day bookings are possible depending on availability.

Question 5

What payment methods do you accept?

Accepted Answer

Credit card (Visa, Mastercard, Amex), TWINT, and bank transfer. Corporate clients can pay by consolidated monthly invoice.

Question 6

How does meet & greet work at the airport?

Accepted Answer

Your chauffeur waits in the arrivals hall with a name sign. We track your flight in real time, so even if your flight is delayed, your driver is there when you land. 60 minutes of free wait time is included.

Question 7

How much luggage can I bring?

Accepted Answer

Standard sedans accommodate 2-3 large suitcases. For more luggage, choose a van or let us know when booking and we will arrange the right vehicle. Luggage handling is always included.

Question 8

Can I make stops during my ride?

Accepted Answer

For hourly and daily bookings, add as many stops as you like at no extra charge. For transfers, additional stops can be added during booking for a transparent surcharge.

Question 9

Do you provide child seats?

Accepted Answer

Yes. Request a child seat (infant, toddler, or booster) when booking. We provide certified child seats at no additional charge, subject to availability.

Question 10

How is my price calculated?

Accepted Answer

Transfer prices are based on distance and route. Hourly and daily rates are flat. You always see the exact price before you confirm your booking. No surge pricing, no hidden fees.

Question 11

What is included in the price?

Accepted Answer

Every ride includes a professional chauffeur, a premium vehicle, complimentary water, flight tracking for airport transfers, 60 minutes of free wait time, and luggage handling. No add-ons needed.

Question 12

Do you offer corporate rates?

Accepted Answer

Yes. Corporate accounts include volume-based pricing, monthly invoicing, employee ride management, and dedicated account support. Contact us to set up your account.

Question 13

Is tipping expected?

Accepted Answer

Never expected, always appreciated. Our pricing ensures your chauffeur is fairly compensated. Tips are not included in the quoted price.

Question 14

What areas do you serve?

Accepted Answer

We are based in Zurich and cover all of Switzerland. We serve Zurich, Geneva, Basel, Bern, Lucerne, and everywhere in between. Cross-border rides to nearby airports and cities are available on request.

Question 15

Which airports do you cover?

Accepted Answer

Zurich (ZRH), Geneva (GVA), Basel (BSL), Bern (BRN), and all regional Swiss airports. We also serve nearby international airports like Milan Malpensa and Munich.

Question 16

How does hourly booking work?

Accepted Answer

Book a minimum of 3 hours. Your chauffeur stays with you for the entire duration. Add stops, change your route, or wait while you attend meetings. The hourly rate covers everything.

Question 17

What vehicles do you use?

Accepted Answer

Mercedes-Benz E-Class and S-Class, BMW 5 and 7 Series, and Audi A6 and A8. All vehicles are maintained to Swiss safety standards and equipped for passenger comfort. Vans and larger vehicles are available on request.

Questions? Here are answers.

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